Shipping Policy

Effective Date: September 11, 2026

At Robostan.pk, we aim to provide reliable and convenient delivery services to customers throughout Pakistan. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Delivery Coverage

Robostan.pk delivers products to customers across Pakistan, subject to courier service availability in the destination area.

We use reputable courier and logistics partners to deliver orders. Delivery availability and delivery times may vary depending on the customer's location and the courier service available in that area.

Some remote or restricted areas may require additional delivery time or may not be serviceable by our regular courier partners.

2. Order Processing

Orders are generally processed after they have been successfully placed and verified.

We aim to dispatch orders as soon as reasonably possible. Processing time may vary depending on:

• Product availability

• Order volume

• Payment verification

• Order confirmation

• Public holidays

• Other circumstances beyond our reasonable control

Customers may be contacted by phone or email to confirm order details where necessary.

3. Delivery Time

Estimated delivery times may vary depending on the destination and courier service.

As a general guideline:

• Major cities: approximately 1–3 business days

• Other cities and areas: approximately 2–5 business days

• Remote areas: delivery may take longer depending on courier coverage

These are estimates only and are not guaranteed delivery dates.

Courier services may experience delays because of weather, road conditions, public holidays, operational issues, security restrictions, high order volumes, or other circumstances outside our control.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout where applicable.

Shipping charges may vary depending on:

• Delivery location

• Package weight and dimensions

• Number of products in the order

• Courier service

• Delivery requirements

Any applicable shipping charges will be communicated to the customer before the order is completed.

5. Cash on Delivery (COD)

Where Cash on Delivery is available, customers may pay the order amount to the courier at the time of delivery.

COD availability may depend on the delivery location, order value, product, courier service, and other applicable conditions.

Customers should ensure that someone is available at the provided delivery address to receive and pay for the shipment.

6. Prepaid Orders

Where online payment or other prepaid payment methods are available, customers may complete payment during checkout.

Orders may be processed for dispatch after successful payment confirmation.

7. Order Tracking

Once an order has been dispatched, we may provide the customer with a tracking or consignment number where available.

Customers can use the tracking information provided to check the status of their shipment through the relevant courier service.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

Please carefully check your:

• Name

• Mobile number

• House/shop/office number

• Street or area

• City

• Any other information required for successful delivery

Robostan.pk is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

9. Changing the Delivery Address

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We will try to accommodate address-change requests before the shipment is dispatched.

Once the parcel has been handed over to the courier, changing the delivery address may not be possible or may result in additional charges or delivery delays.

10. Failed Delivery

A delivery may fail if:

• The customer is unavailable.

• The provided address cannot be located.

• The customer refuses to accept the parcel.

• The customer does not respond to courier calls.

• The provided phone number is incorrect or unreachable.

• The delivery area is temporarily inaccessible.

• The courier cannot complete delivery for operational reasons.

Courier partners may make additional delivery attempts according to their own procedures. For example, Leopards states that if the recipient is unavailable, another delivery attempt may be arranged.

11. Returned-to-Origin (RTO) Shipments

If an order cannot be delivered and is returned to Robostan.pk, it may be treated as a Return to Origin (RTO) shipment.

This may occur because of:

• Customer refusal

• Incorrect or incomplete address

• Customer unavailable after delivery attempts

• Customer unreachable by phone

• Failure to accept a COD order

Additional shipping or return charges may apply depending on the circumstances and courier charges.

For COD orders that are returned because the customer refused or failed to accept the parcel, Robostan.pk may restrict or refuse future COD orders from the same customer.

12. Damaged Packages

Customers should inspect the package upon delivery whenever possible.

If a parcel appears seriously damaged, opened, or tampered with, please contact Robostan.pk as soon as possible and provide photographs or video evidence of the package and product.

Claims may be subject to the applicable courier and insurance procedures.

Courier providers may have specific claim requirements and time limits for damaged or lost shipments.

13. Lost or Delayed Shipments

If your shipment is delayed or appears to be lost, please contact us with your order or tracking number.

We will coordinate with the relevant courier company to investigate the shipment and provide an appropriate update.

Delivery delays do not automatically qualify an order for a refund. Any refund, replacement, or other resolution will be handled according to our Return and Refund Policy and the circumstances of the shipment.

14. Multiple Products in One Order

If an order contains multiple products, Robostan.pk may ship the products together or separately depending on product availability, warehouse processing, package size, or other logistical requirements.

If products are shipped separately, customers may receive more than one tracking number.

15. Public Holidays and Unforeseen Delays

Deliveries may take longer during:

• Eid holidays

• Ramadan

• Public holidays

• National events

• Severe weather

• Flooding

• Road closures

• Security restrictions

• High-demand periods

• Courier operational disruptions

We appreciate your patience during such periods.

16. International Shipping

Unless specifically stated on the website, Robostan.pk currently focuses on deliveries within Pakistan.

If international shipping becomes available, separate shipping charges, customs duties, taxes, and delivery conditions may apply.

17. Customs, Duties, and Taxes

For deliveries within Pakistan, applicable charges will be handled according to the order and delivery arrangements shown at checkout.

For any future international shipments, the customer may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

18. Contact Us

If you have questions about your shipment, delivery status, or shipping charges, please contact Robostan.pk through the contact information available on our website.

When contacting us about an existing order, please provide your order number and tracking number, if available.

Website: Robostan.pk

Last Updated: September 11, 2026