Return & Refund Policy

Effective Date: September 11, 2026

At Robostan.pk, we want you to receive your order in good condition and as described on our website. Please read the following Return and Refund Policy before placing your order.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged product.

• You received a defective product.

• You received an incorrect product.

• The product received is significantly different from the product ordered or described on our website.

The return request must be submitted within 7 days of receiving your order.

Products must be returned in their original condition, including original packaging, accessories, manuals, and other items supplied with the product.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including:

• Products damaged due to misuse, accidents, or improper installation.

• Products showing signs of physical damage caused after delivery.

• Products that have been modified, repaired, or tampered with by the customer or a third party.

• Used electronic components where the issue is caused by incorrect wiring, voltage, polarity, or installation.

• Products returned without their original packaging or included accessories, where these are required to verify the product.

3. Damaged or Defective Products

Please inspect your order as soon as you receive it.

If your product arrives damaged or defective, contact us within 7 days of delivery and provide:

• Your order number

• Photos of the product and packaging

• A short video showing the issue, where applicable

• A description of the problem

Our team may inspect the product to determine whether the issue is covered by this policy.

4. Wrong Product Received

If we send you the wrong product, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or another appropriate resolution.

5. Change of Mind

Returns based solely on a change of mind, incorrect product selection, incompatibility, or ordering the wrong item may not be accepted, particularly for electronic components, modules, chargers, power supplies, and other products that can be affected by incorrect use or installation.

Please carefully check product specifications, voltage, current, connector type, compatibility, and other relevant details before placing your order.

6. Return Shipping

If the return is due to an error on our part, such as receiving an incorrect, damaged, or confirmed defective product, Robostan.pk may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved.

If approved, the refund will be processed using the applicable payment method or another agreed method.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping charges may be non-refundable unless the return is due to an error on our part or another circumstance covered by this policy.

8. Exchanges and Replacements

Where applicable, we may offer a replacement instead of a refund for defective, damaged, or incorrectly supplied products.

Replacement availability depends on stock. If the same product is unavailable, we may offer an alternative resolution.

9. Warranty

Some products may be covered by a separate manufacturer or seller warranty. Where applicable, warranty claims will be handled according to the specific warranty terms associated with the product.

A warranty does not normally cover damage caused by misuse, incorrect voltage, incorrect polarity, improper installation, physical damage, water/liquid damage, unauthorized modifications, or other customer-caused damage.

10. How to Request a Return

To request a return or refund, please contact Robostan.pk through our website and provide your order number and details of the issue.

Do not send a product back without contacting us first. Unauthorized returns may not be accepted.

11. Policy Changes

Robostan.pk reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.

12. Contact Us

For questions regarding returns, replacements, or refunds, please contact Robostan.pk through the contact information available on our website.

Website: Robostan.pk

Last Updated: September 11, 2026